About MindMeld:

MindMeld is an emerging online learning platform where learners can explore a wide range of training programs, publish their own courses, and connect with experts for personalized guidance. We are a startup passionate about bringing minds together through education and expert services, creating opportunities for learners and instructors alike.

Job Summary:

As a Management Trainee, you will be the frontline ambassador of MindMeld, responsible for managing customer queries, assisting users with their needs, and ensuring excellent communication. This role offers a unique opportunity to grow within a fast-paced startup environment and gain hands-on experience in customer relationship management, communication, and operational support.

Key Responsibilities:

• Handle inbound customer queries via email, chat, and calls promptly and professionally.
• Assist users with account setup, course enrollment, payments, and troubleshooting.
• Maintain clear, polite, and effective communication to build trust and satisfaction.
• Escalate complex issues to senior management or relevant teams.
• Document user feedback and common issues to help improve the platform and services.
• Support internal teams with operational tasks related to customer management.
• Participate in team meetings and training sessions to continuously improve skills.
• Assist in designing FAQs, help guides, and support content.

Who We Are Looking For:

• Fresh graduates (any discipline) passionate about customer service and communication.
• Strong command of English with excellent spoken and written skills.
• Friendly, patient, and empathetic attitude towards customers.
• Quick learner with good problem-solving skills.
• Comfortable working in a fast-paced startup environment with a willingness to take on new challenges.
• Basic computer literacy; familiarity with online tools and communication platforms is a plus.
• Ability to work independently and as part of a team.